POLICIES


Payment

Payment |

I gladly except Paypal or credit card. Your item will be shipped as soon as payment is received. E-checks (paid via Paypal) may delay the shipment of your order because I need to wait until the e-check clears before I can ship.

Shipping |

Since everything here is handcrafted exclusively by me, I am able to customize each piece to meet your specific needs. I make each piece with love so please allow up to 10 business days for your order to be made. Please allow for additional shipping time. I strive to get orders mailed out within 3-5 business days from purchase but often times I need the extra time, especially during the holiday seasons. If you need something sooner, please let me know.

IMPORTANT: Selecting "Priority" as your shipping method will not speed up production time. It will only speed up shipping time.

Your order will be mailed to you via USPS first class mail. Each U.S. order will include a tracking number. You may purchase insurance for an additional charge. U.S. shipping starts at $5.50 for standard shipping (an additional $00.50 is added for each additional item). For orders over $250, I do require signature confirmation. Priority shipping is available but the processing time will still be up to 10 business days before mailing out. If you need your order sooner, please contact me. Your order will include one gift box.  Additional gift boxes may be purchased separately.

Local customers: I now offer pick-up from my store location on 217 E. Stone Ave. Ste. #9. Greenville, SC. I am only open on Thursdays from 10-7pm. I will still need time to fulfill your order so please keep that in mind when ordering. To bypass the shipping charge (local pick-up only), please use coupon code: WILLPICKUP. I will contact you to arrange pick-up time. Pick-up orders will not include a gift box / wrap but they may be purchased for $3 each.

International orders:  International orders can sometimes take up to six weeks to be delivered. Please note that the customer is responsible for all duties, taxes, levies, and other applicable fees for their purchase. Also be aware that delivery time varies and may take over a month to receive in some cases. 

Packaging|

Each order will include at least one gift box and one gift bag. More may be used depending on the size of order and the amount of boxes needed to package the order safely. If you need more boxes or bags, please contact me for pricing.

Refunds and Exchanges |

Defective items or items damaged during shipping: I will send out new item once the damaged item has been mailed back and received. Damaged item must be returned within two weeks of the date of purchase. Please contact me prior to mailing back. Once it is received I will send the replacement item(s). My items are packed extremely secure and I have never had anyone complain of an item arriving damaged.

Custom orders (that I cannot re-sale such as wire-written names and custom orders that are specifically made for you) & wholesale orders are not returnable.